Delivery & returns

Delivery

Free standard UK delivery

Standard UK delivery is free for EverWith orders placed through our webshop.

Making your jewellery

• Standard, in-stock sterling silver sizes: EverWith normally dispatches within 7 working days after receiving the ashes at its workshop.
• Solid gold pieces and non-standard sizes: allow approximately 6–8 weeks after EverWith receives both the order confirmation form and ashes.

These are production estimates, not delivery promises from the day you order. Time spent sending the ashes and completing your choices is additional.

After dispatch

EverWith uses tracked DPD next working day delivery for completed jewellery. A dispatch email and delivery updates help you follow your parcel.

For items that do not require ashes, please contact K. Dixon for the dispatch estimate for your chosen piece.

If you need a piece urgently, speak to us before ordering. Any optional faster service and its price must be confirmed separately.

Returns & cancellations

Custom-made and personalised pieces

EverWith’s custom-made jewellery cannot be returned simply because you change your mind once it has been produced. Returns are available where a piece is faulty or does not match the order.

If something is wrong

Contact K. Dixon first with your order reference, name and a description of the problem. For a quality concern, a clear photograph can help us arrange an assessment with EverWith. Please contact us before sending a piece back so we can arrange the appropriate return process.

Cancelling an order

Contact us as soon as possible. EverWith allows a refund when an order is cancelled before any work begins. Once a custom-made piece has been produced, cancellation because of a change of mind does not qualify for a refund.

Items without customisation

The custom-made restriction above does not automatically apply to items sold without personalisation. Contact us for the applicable return process for your item.

Your statutory rights are unaffected.